Accessibility Statement

Our commitment

We work to make this website usable by people with disabilities, including people who use screen readers, keyboard navigation, voice control, captions or screen magnification. Accessibility is part of how we write, design and publish every page, not a one-time project.

Standard we follow

Our goal is for this website to meet the Web Content Accessibility Guidelines (WCAG) 2.1, level AA, the standard set by the U.S. Department of Justice rule for state and local government websites under Title II of the Americans with Disabilities Act. Where we can, we also follow WCAG 2.2.

What we do

• Every page is checked with automated testing tools before it is published, and the whole site is rechecked each month.
• Staff test new templates with a keyboard alone and with screen readers, including NVDA, JAWS and VoiceOver.
• Text and buttons meet color contrast requirements, and pages work when zoomed to 400%.
• Images have text descriptions, and decorative illustrations are hidden from screen readers.
• Videos of Council meetings have captions, and animations stop when your device is set to reduce motion.
• An accessibility menu (the round button at the bottom right of every page, or Ctrl+U) lets you pause animations, enlarge text, raise contrast, switch to a dyslexia-friendly font and more. It is there to help, not to replace accessible page code.
• Staff who publish content are trained in plain language and accessible documents.

Known limitations

We know some content does not yet meet our goal, and we are working on it:

• Older PDF documents. Some agendas, minutes and reports posted before 2025 are scanned images. We are replacing them, starting with the most-used documents. Ask for any document in an accessible format and we will send it within five business days.
• Live meeting captions. Captions during live streams are automatic and may contain errors. Corrected captions are added to the recording within two business days.
• Outside services. The utility payment portal and the online permit system are run by outside companies. We require them to meet WCAG 2.1 AA and report problems to them. If either one does not work for you, call us and we will help you by phone.

Alternative formats and accommodations

Any document on this site is available in large print, Braille, audio or an accessible electronic format at no cost. For meetings and programs, ask for a sign language interpreter, real-time captioning, an assistive listening device or other help at least 48 hours ahead so we can arrange it.

Give feedback

If something on this site does not work for you, use the form on this page, email [email protected] or call 1-800-555-0108. Tell us the page and what happened. We reply within two business days.

Formal complaints

If you are not satisfied with our response, you can file a grievance with the Town’s ADA Coordinator under the Town’s ADA grievance procedure. Grievances are answered in writing within 15 business days. You can also file a complaint with the U.S. Department of Justice, Civil Rights Division.

About this statement

This statement was last reviewed on November 15, 2026. We review it every year and whenever the website changes in a significant way.